Property managements or residential apartments or hotels are often the go-between between landlords and residents/guests, and are likely, for all intents and purposes, the face of the property. The residents and guests look to the property manager for guidance and help when problems arise. Property managers play a huge part in the overall satisfaction and happiness that residents experience. When it comes down to it, property managers are largely responsible for the tenant retention rates of a particular residence. So, what are some simple ways that property managers can create a positive experience for residents, and retain residents when it comes time for lease renewal?